Frequently asked questions

Everything from your suppliers' plots to the filed statement: collecting the plots, the evidence that each is deforestation-free, the questions for your suppliers and their answers, your conclusion on each plot, and your statement filed to TRACES.

A low-risk origin allows simplified due diligence, if every commodity in the goods comes from low-risk countries and nothing points to mixing or circumvention: no risk assessment or mitigation unless something points to a risk. The Regulation still asks for every plot's geolocation and for adequately conclusive and verifiable information that the goods are deforestation-free (Article 9), and information pointing to a risk, such as a report or an alert about a plot, brings back full due diligence.

Asking your suppliers for their plots, from the app; reading the results; recording your conclusion where a plot needed your supplier's evidence; approving your statement. We set up your account, and there is nothing to install.

It is priced by the plot you assess. Tell us your volumes, and we will send you a quote.

Write to us at sales@panspectra.com with what you import and from where, and we will set up your account.

They can send what they have: a spreadsheet of coordinates, a file from a mapping app, or a track walked round the farm. Each mistake is pointed out before anything is assessed, and an outline is better than a point wherever they can give one.

No. They sign in with their email address, read everything in their language, and answer from a phone or a computer. What they write is saved as they go.

Once. The same answer can go to their other buyers who ask about the same land, and no buyer sees another.

Yes. The questions come as a PDF and a spreadsheet too, and whatever reaches you by email or phone can be added to the plot.

Sentinel-2, from the EU's Copernicus programme: every clear picture of a plot that held forest at the end of 2020, from the years before the cut-off to the most recent.

Clouds, haze and shadows are set aside picture by picture. Where the satellites could not see the ground clearly, your supplier is asked about it.

Every report states it, with the period it covers.

Yes. A clearing among shade trees is found like any other, and where a farm under trees looks like forest from space, your supplier is asked whether it was forest at the end of 2020.

No. Oil palm, rubber and other agricultural plantations are farmland under the Regulation and the Commission's guidance: replanting one that stood at the cut-off is not deforestation. Where a plantation looks like forest from space, your supplier is asked when it was planted.

The pictures show where tree cover was lost. What the land is used for now, your supplier shows, and the questions ask them.

No. Legality in the country of production is the Regulation's second condition, and satellite pictures cannot show it. It stays your own assessment.

No. Wood must also be free of forest degradation, which needs evidence of another kind.

You tell us which plots supplied a shipment. We assess them, and your statement links your goods to them.

Tell us why. A corrected outline is assessed again; if the pictures show something else, we look again, and a report we got wrong is replaced at no charge. The replaced report's code then says which report replaced it.

Because it can see what the result rests on: each change outlined and dated, with the pictures before and after, the method described in plain words on every report, and a code that shows the report is ours and unaltered. The method's documentation is available to competent authorities on request.

If you choose. Connect your TRACES operator once, and each statement a person of your company approves is sent to TRACES for your operator, its reference number coming back to you. You stay the operator: we file as a technical service. Or file by hand, with the files we give.

Talk to us.

Yes, with your customers, your auditors or a competent authority. Its code lets them check that it is ours, unaltered, and still current.

In the European Union, with their results and reports.

Yes. Everything you hold with us exports at any time: plots, reports, your suppliers' answers, your conclusions and your statements.

No. Our reports are evidence for your due diligence: not a due diligence statement, a compliance certificate or a legality opinion.